Refund Policy

                Our Commitment: We strive to provide excellent service and are committed to your satisfaction. This refund policy outlines the circumstances under which refunds may be issued.
            

1. Refund Eligibility

Refunds may be considered in the following circumstances:

Service Not Delivered: If we fail to deliver the review report within the promised timeframe
Technical Issues: If we are unable to access your website due to technical problems on our end
Service Cancellation: If you cancel the service before we begin the review process
Duplicate Payment: If you are charged multiple times for the same service

2. Non-Refundable Situations

Important: The following situations are generally not eligible for refunds:

Review has been completed and report delivered
Client is dissatisfied with the findings or recommendations
Website is inaccessible due to client-side issues (server down, wrong URL, etc.)
Client changes their mind after the review process has begun
Client fails to provide necessary access credentials when requested

3. Refund Request Process

Step 1: Contact Us

Submit your refund request within 7 days of the issue occurring. Include:

Your order number or transaction ID
Reason for the refund request
Supporting documentation if applicable

Step 2: Review Process

We will review your request within 2-3 business days and may request additional information.

Step 3: Decision

You will receive a response within 5 business days regarding the approval or denial of your refund request.

Step 4: Processing

If approved, refunds will be processed within 5-10 business days to your original payment method.

4. Partial Refunds

In some cases, we may offer partial refunds:

If the review is partially completed but cannot be finished due to technical issues
If the service delivered is significantly different from what was promised
If there are delays beyond our control that affect the quality of service

5. Refund Methods

Refunds will be issued using the same payment method used for the original transaction:

Credit/Debit Cards: Refunded to the original card (5-10 business days)
PayPal: Refunded to your PayPal account (3-5 business days)
Bank Transfer: Refunded to your bank account (7-14 business days)

6. Service Credits

In lieu of a refund, we may offer service credits that can be used for future reviews. Service credits:

Are valid for 12 months from the issue date
Can be applied to any of our review packages
Cannot be transferred to other clients
Cannot be converted to cash

7. Dispute Resolution

If you disagree with our refund decision, you may:

Request a second review by our management team
Provide additional documentation to support your case
Escalate the matter through our formal dispute resolution process

8. Chargebacks

Important: Initiating a chargeback without first contacting us may result in the suspension of your account and future services.

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or credit card company.

9. Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests on a case-by-case basis for situations such as:

Medical emergencies affecting the client
Natural disasters or other force majeure events
Significant changes in business circumstances

10. Contact Information

To request a refund, please contact us:

Email: refunds@websitereviewpro.com
Phone: +1 (555) 123-4567
Support Hours: Monday-Friday, 9 AM - 6 PM EST
Response Time: Within 24 hours during business days

11. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on our website and will apply to all future transactions. Existing orders will be governed by the policy in effect at the time of purchase.

Our Promise: We are committed to providing fair and transparent refund processes. Our goal is to resolve any issues quickly and to your satisfaction.

Last Updated: December 2024